Troubleshooting
Once you've completed your order and clicked "Download," follow these three steps to activate your fonts:
Fonts that you download from typography.com are delivered as compressed ".zip" archives, for quick downloading. You'll need to expand these archive files before you can install the fonts.
— Macintosh
Mac OSX comes with built-in support for expanding .zip archives, so simply double-clicking the .zip archive should show the fonts it contains.
If you have StuffIt Expander installed on your computer, double-clicking the .zip archive will launch StuffIt instead, from which you can extract the fonts. Note that OSX users will need StuffIt version 8 or higher, and Mac OS 9 users will need StuffIt version 7. (Using earlier versions of StuffIt may cause the .zip archive to expand incorrectly; if your fonts appear to be "Zero KB" in size, you may be using an obsolete version of StuffIt.) StuffIt users can download the latest versions of the software here.
— Windows
If you're using Windows XP, you can double-click on the .zip archive and then drag the folder of font files it contains to another location on your computer. (Alternately, you can right-click on the archive and select "Extract all.") If you're using an older operating system, you'll need a free utility such as WinZip to expand the .zip archive.
Many fonts from H&FJ are provided in more than one format, such as OpenType, PostScript, or TrueType. You'll need to choose which of these versions to install — but never install more than one version of the same font!
If the fonts you've licensed include an OpenType version, and you work predominantly with up-to-date versions of applications such as InDesign or Quark, OpenType may be the best format for you. If you're new to choosing font formats, or wondering whether your applications support OpenType, this Ask H&FJ column offers some useful guidance.
— Macintosh OSX
To activate a font, drag the font files into the Fonts folder, located inside the Library folder inside your User folder. (To get there quickly from the Finder, choose "Go to folder" from the "Go" menu, and type ~/Library/Fonts).
Alternately, you can use Font Book, the font management utility included free with Mac OSX. Launch Font Book from your Applications folder, and simply drag the font files into the middle pane labelled "Font." More information about Font Book can be found here on the Apple website.
— Macintosh OS 9 or Classic
To activate a font in Mac OS9 — or to install fonts for use in the "Classic" environment — drag all the font files into the Fonts folder inside your System Folder. (Mac OSX users can get there from the Finder by choosing "Go to folder" from the "Go" menu, and typing System Folder/Fonts).
— Windows 2000, XP, or Vista
From the Start menu, select the Control Panel and double-click the Fonts folder. (If you can't see the Fonts folder, click the "Switch to Classic View" button on the left side of the Control Panel window.) Select "Install New Font" from the "File" menu in the "Fonts" window, and then choose the drive and folder containing the font files you've expanded from the downloaded .zip file. Once you've selected this folder, the fonts will appear in the "List of Fonts" area. Select the fonts you wish to install, making sure the "Copy Fonts to Fonts Folder" box is checked, and click "OK."
— Windows 95, 98, or ME
To install PostScript or OpenType fonts, you'll need a copy of Adobe Type Manager (ATM), which can be downloaded free from Adobe. Once installed, go to the Start menu and choose Programs/Adobe/Adobe Type Manager. From here you can use ATM's "Select Fonts" option to add the fonts you wish to use. More information about ATM can be found here on the Adobe website.
To install TrueType fonts under any version of Windows, simply drag the fonts directly into your Fonts folder, accessible through the Control Panel.
— Macintosh
Fonts files that appear to be Zero KB in size have likely been extracted from the downloaded .zip archive using an obsolete version of StuffIt Expander. See "Opening the .zip file you've downloaded," above, for more information about selecting the right version of StuffIt.
PostScript fonts that are jagged or "bitmapped" on screen have only been partially installed: the "screen font" (with a suitcase icon) is being recognized by the system, but the "printer fonts" are absent. Make sure you've extracted all the files from the .zip archive, and then follow these instructions for installation.
— Windows
The message "Wait until Windows is finished using the font" may indicate that there is an administrator for your computer who has restricted users' ability to install fonts and software.
The message "The font may be invalid or damaged" sometimes appears when you install fonts manually, by dragging the font files directly into the Fonts folder. This message may indicate that you're copying more files into the Fonts folder than are actually needed. When installing PostScript fonts, copy only the .pfm files — those with a red "a" for their icons — into the Fonts folder.
Third-party font management utilities, such as Font Reserve, Extensis Suitcase, and Master Juggler, are popular among those managing large font libraries. Their core ability to activate and deactivate fonts can be extremely valuable, but marginal competition among these applications has led each to develop its own exclusive features — some of which are of questionable value. Most dubious are "validation" processes that reject fonts as being corrupt, based on arbitrary criteria that are not part of any established industry standard.
If you're encountering trouble using one of our fonts with a piece of third-party font management software, try bypassing the software by installing the fonts directly into your operating system, as described above. If the problem is resolved, contact the software manufacturer for further assistance.
The error message that a font "may be corrupt and may be substituted by Courier [108]" is a known bug in Quark XPress. Quark acknowledges in this tech note that this message is generally a false alarm: "The alert can be triggered even if the font is not actually corrupt and is otherwise usable." As a solution, Quark offers the "FontAlertSilencer" XTension as a free download, which will prevent this message from appearing.
Most font problems within Adobe applications can be fixed by clearing Adobe's "font list" cache files. To remove these files, quit any Adobe applications that are currently open, and perform a search on your computer for files that begin with adobefnt. Delete any files that end in the extension .lst — there may be anywhere between two and twelve of them. Relaunching any Adobe application will cause these files to be rebuilt correctly.
Remember also that every Adobe application has its own "Fonts" folders in which fonts can be stored. If you're having trouble removing a font that persists in the menu, check out the "Fonts" folder stored within the application's own folder.
— Missing italics
Many applications, such as Quark XPress and Microsoft Word, will not show a font's companion italic in the font menu if these fonts have been style linked. This is normal behavior: in these applications, use the key command for "italic" to access these styles.
— Styles missing in OpenType fonts
In OpenType fonts, peripheral styles such as Small Caps or Swashes do not appear in the font menu. This is normal behavior: instead, in applications that support OpenType's advanced features, these are accessed through the OpenType palette. In Adobe applications, OpenType features can be accessed through the OpenType pop-up menu in the Character palette; in Quark XPress 7, this pop-up menu appears in the Measurements palette. For more information about the differences between OpenType and other font formats, see this Ask H&FJ column.
— Fonts missing on Mac OS 9 or Classic after installation
After installing fonts, Mac OS 9 or Classic applications may need to be restarted in order to refresh their font menus.
If your question isn't answered here, please contact our support desk at support@typography.com. Please include your original order number if you have it, and as much information as you can about the problem, starting with:
The names and version numbers of:
Please also include:
We promise to never ask you if your computer is plugged in. But restarting does cure a number of font management issues, so in all seriousness you might want to start there.
